Privacy Policy – SL PLAYLAND PTY LTD

Scoopi Land Pty Ltd (ABN 14 693 097 059), trading as Scoopi Land, is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, disclose, and store your personal information. This policy complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applies to all personal information collected by Scoopi Land through our websites, booking platforms, in-club operations, and marketing channels.

We may collect and store personal information including: Full name Email address Phone number Date of birth Billing/payment details Preferred communication methods (email, SMS, push notifications) Booking history Device and location data (if using a mobile app or website) Website usage data (via cookies and analytics tools) Photos or CCTV footage within our facilities Feedback, survey responses, or competition entries Children and minors We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent. Parents or guardians are encouraged to supervise their children's use of our services and online platforms.

We only collect personal information that you provide to us about yourself either: Directly from you (e.g., when you sign up, make a booking, contact us, or submit forms) When you use our services, facilities, or website Through third-party service providers (e.g., payment gateways, booking or marketing platforms) From social media, surveys, or competitions you participate in Through CCTV cameras in our clubs for safety and security Via online interactions such as cookies, analytics tools, or ad platforms This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manager IP addresses as part of the service of providing internet session management and for security purposes. We may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving this site.

We collect, use, and store your personal information that is necessary for us to conduct our business and so that we may also: Provide our services, memberships Manage bookings, payments, and accounts Communicate with you about your membership or services Send you updates, reminders, newsletters, and marketing offers (see section 8) Improve our facilities, website, and customer experience Conduct surveys, research, and performance analysis Ensure health and safety, prevent fraud, and comply with legal obligations Assess your readiness for physical exercise (when health data is provided with consent)

In order for us to deliver our services outlined in clause 3 above, we may disclose your information to organisations outside of us. Your personal information may be disclosed to these organisations only in relation to this site, and we take all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We may disclosure your personal information to: Our employees, trainers, and contractors (as necessary for service delivery) Third-party service providers (e.g., payment processors, CRM systems, marketing platforms, booking software, cloud storage) IT, communications, and data analytics providers Legal, regulatory, or law enforcement agencies if required by law Other business partners or successors in the event of a merger, sale, or transfer We do not sell or rent your personal information to third parties.

Some of our third-party service providers may be located outside Australia (for example, in the US, EU, or Asia). If we transfer your information overseas, we take reasonable steps to ensure that the recipient complies with Australian privacy standards or equivalent safeguards.

We are committed to maintaining confidentiality of the information that you provide us and we take all reasonable steps to protect your personal information from unauthorised misuse, interference, loss, and unauthorised access, modification, or disclosure. In our business personal information may be stored electronically (on our computer systems and with our website hosting provider) and in hard copy form. We protect your personal information by using the following protocols: Using secure, encrypted platforms for data storage and communication Limiting access to authorised personnel only Regularly reviewing data protection practices and third-party compliance If your information is no longer needed for any lawful purpose, we will take reasonable steps to delete or de-identify it. Likewise, we take all reasonable measures to ensure the security of hard copy information.

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe and may require proof of identity before releasing information. If we are unable to meet your request (for example, due to legal obligations), we will explain why.

When you provide your contact details, you may automatically be opted in to receive communications from Scoopiland via: Email (newsletters, offers, updates) SMS or MMS (booking reminders, promotions, or booking updates) Push notifications or other digital marketing channels Any other channel for marketing purposes You may opt out at any time by: Clicking "unsubscribe" in an email Replying "STOP" to an SMS Adjusting notification settings in your account or app Contacting us directly (see section 13) We may also use limited personal information (such as your email address) with social media platforms for legitimate advertising purposes. These platforms manage your data according to their own privacy policies. We will never share your health or sensitive information for marketing purposes.

This site uses "cookies" to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the "Cookies" folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer's memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site. Our website uses cookies and similar technologies to: Recognise returning users Improve website performance and functionality Store preferences and customise experiences Analyse traffic and usage behaviour Support marketing and advertising campaigns You can disable cookies through your browser settings, but some website features may not function properly as a result. In some cases, third parties may place cookies through this site. For example: Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit. Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and Third party social media applications (for example, Facebook, X, LinkedIn, Pinterest, YouTube, Instagram etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site.

We use CCTV cameras in our clubs and facilities for: Health, safety, and security purposes Prevention and investigation of incidents or crime CCTV footage is stored securely and only accessed by authorised personnel or law enforcement where required.

We may update this Privacy Policy periodically to reflect changes in our business, legal obligations, or technology and any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. The updated version will be available on our website, and the effective date will be revised accordingly.

If you believe your privacy has been breached or mishandled, please contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us as per below.